top of page

Intercultural training

Intercultural Manager Coach



Do you often come into contact with people from different cultures ?
Whether you are an expatriate, an international division director, a manager in a company going through a merger, a negotiator or simply a business traveler, this training workshop is for you.


Photo 123 rf - Résister les Discours dominants - Image compressée 2022-02.png


Whatever your background, you have certainly experienced the culture shock that can be a new way of thinking. So many differences in management style, customs and codes !


What to do to avoid communication barriers and misunderstandings ?

How to navigate intelligently through these obstacles that end up causing stress and even affecting the productivity of your business ?


This is where the intercultural dimension comes into play. Understanding others also means knowing ourselves: first, looking closely at our culture, formed by our values and beliefs, acquired in our country and our family environment, but also at every step of our personal and professional journey. Then, it is helpful to observe how our culture interacts with that of others, accept differences and build bridges.


The intercultural approach will allow you to take a step back from your own culture and open the doors of your mind to better understand other cultures either national, professional and organisational.



The challenges of interculturality


Developing a company's full potential is directly linked to the ability of its managers to master cultural differences, whether social, organizational or regional, within their teams. These differences (relationship towards authority, degrees of individualism or the management of uncertainty, among other dimensions) can lead to incomprehension and conflicts at all levels of the hierarchy, with disastrous consequences for productivity within the company.


We support managers and directors in order to enable them to understand and face cultural shocks that can jeopardize the health of their organization and hinder their professional development.


Some numbers :


  • 28 billion euros: losses estimated for 2010 due to poor communication between employees (sample of 400 companies with more than 100,000 employees in the United States and the United Kingdom). Average losses per company are estimated at 46 million euros.


  • 19,000 €: estimated annual cost for the year 2010 per worker due to drop in productivity directly linked to communication barriers.


Cultural shocks occur in a variety of contexts:


  • for expatriates who are discovering a new country and its culture;

  • within multicultural teams or working internationally;

  • in mergers and acquisitions, when entire teams are absorbed into an entity that is guided by a different culture;

  • during negotiations with strong commercial stakes;

  • within projects involving cross-functional teams confronting different professional cultures



Pedagogical objectives


  • Establish your own cultural orientations (including taking the Philippe Rosinski test)

  • Understand the impact of culture on professional relationships

  • Evolve towards a Manager Coach style whose posture of empathy and listening allows the motivation and mobilization of teams over time

  • Develop your emotional intelligence and use emotions as a source of information to make better and informed decisions (including taking the MSCEIT ™ test)

  • Acquire mediator skills in order to identify and help solving counter-productive intercultural conflicts within teams



Who is this workshop for?


  • Business leaders

  • Managers / senior executives HR, Sales, Marketing, R&D

  • Collaborators working in multicultural teams and environments


Praticiennes Narratives en charge de la formation
Close-up Photo 1435 - Compressée.png
Julian Jencquel


Born in Germany and of Russian descent, raised in Venezuela and educated in the American university system, Julian worked for over 15 years in Caracas, Copenhagen, Madrid and London, before founding Jencquel Consulting in Paris in 2010.


He is a HEC Certified Coach and EMCC Member, accredited for tools such as Yale University's MBTI II and MSCEIT, as well as a Business Conflict Mediator (Conflict Codex Certified).


Specialised in emotions management for leadership, he is faculty for Engie University and provides coaching for leaders and managers in a multicultural environment. Julian is fluent in English, Spanish, German and Italian.


Julian is a partner coach from the firm

Photo Dina Scherrer.png
Fabiola Ortiz


After 18 years of professional experience abroad, including 12 as an affiliate CFO, Fabiola has specialised in coaching for managers and executives on leadership and intercultural issues.


In 2013, she created the firm IthaCoach embodying a coaching philosophy putting people at the center of the organization. She works as a faculty with Engie University and Total, as well as with other companies, where she provides coaching and training for managers and executives working in intercultural contexts.


Born in Costa Rica and having lived five expatriations, she is fluent in French, Spanish, English and Portuguese.


Coach certified and accredited Senior Practitioner by EMCC and Narrative Practitioner. She is also trained in Transactional Analysis and Intercultural Coaching.

Our approach

We are convinced that one of the keys to intercultural synergies is emotional intelligence. If one is able to improve one's skills in this area, it becomes easier to identify and adapt to different cultural paradigms.



Our approach is to combine multidimensional analysis of cultures with an assessment of emotional intelligence (EI), using the most reliable test, the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT ™). In addition, Philippe Rosinski's table of cultural orientations allows us to take stock of each person's positioning on scales of values and behavior, and to demonstrate that instead of representing obstacles, these differences are real opportunities.



This workshop is largely practic oriented, in order to allow participants to quickly apply the learning in the field: role plays, case studies and exercises fill two thirds of this training.

Useful information :

Groups: maximum 12 people


Duration: 2 days


Price: General 1,250 EUR - Training service not subject to VAT


Reduced 750 EUR per participant for individuals and one-man businesses - Training service not subject to VAT


Training location: Paris

Formation en partenariat avec 
Logo Convergence Couleur-300DPI.png
bottom of page